BP
Braydom P
1 reviews | Active since Nov 2022
14 Nov 2022, 10:32
Bad service
Worst company to deal with I submitted a claim on the 8th of September 2022 I have not received any feedback from the everytime I phone they tell me they gonna call me back and I never ever receive a call back the worst customer service it's been 2 months and it seems like they are looking for every loophole not to pay me
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Replies (2)BP
I am extremely disappointed with the service I received from Ambledown. I sent through a claim for my mum Mrs L Perumal on the 6th of September for a procedure that she did, I never received no feedback or any correspondence from yourl up until I called in. I did call before the procedure and it was verified that she can go ahead because she'll be covered. Today because I continually called your agent Ashley van Zyl. I get feedback that my claim has been declined. I feel this was only the outcome because of me calling continuously. I do not have that money to pay hence the reason I called gap cover first to confirm. This has to be the worst customer service I have received in my entire life
Braydom P's updateReviewer Update
14 Nov 2022, 14:36I am extremely disappointed with the service I received from Ambledown. I sent through a claim for my mum Mrs L Perumal on the 6th of September for a procedure that she did, I never received no feedback or any correspondence from yourl up until I called in. I did call before the procedure and it was verified that she can go ahead because she'll be covered. Today because I continually called your agent Ashley van Zyl. I get feedback that my claim has been declined. I feel this was only the outcome because of me calling continuously. I do not have that money to pay hence the reason I called gap cover first to confirm. This has to be the worst customer service I have received in my entire life
BP
Braydom P's update14 Nov 2022, 14:36
Reviewer Update
I am extremely disappointed with the service I received from Ambledown. I sent through a claim for my mum Mrs L Perumal on the 6th of September for a procedure that she did, I never received no feedback or any correspondence from yourl up until I called in. I did call before the procedure and it was verified that she can go ahead because she'll be covered. Today because I continually called your agent Ashley van Zyl. I get feedback that my claim has been declined. I feel this was only the outcome because of me calling continuously. I do not have that money to pay hence the reason I called gap cover first to confirm. This has to be the worst customer service I have received in my entire life
Ambledown's replyOfficial
28 Nov 2022, 20:17Dear Braydom Perumal ,
Thank you for your review.
We regret that the claim was rejected as per the policy conditions.
The detailed explanation is in the emails exchanged with the latest being the one that I sent.
Should there be anything additional that I can assist with, kindly reply to my email at *** I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Thank you for your review.
We regret that the claim was rejected as per the policy conditions.
The detailed explanation is in the emails exchanged with the latest being the one that I sent.
Should there be anything additional that I can assist with, kindly reply to my email at *** I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Ambledown's reply28 Nov 2022, 20:17
Official
Dear Braydom Perumal ,
Thank you for your review.
We regret that the claim was rejected as per the policy conditions.
The detailed explanation is in the emails exchanged with the latest being the one that I sent.
Should there be anything additional that I can assist with, kindly reply to my email at *** I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Thank you for your review.
We regret that the claim was rejected as per the policy conditions.
The detailed explanation is in the emails exchanged with the latest being the one that I sent.
Should there be anything additional that I can assist with, kindly reply to my email at *** I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***