JC
Jo C
1 reviews | Active since Oct 2012
12 Dec 2022, 13:49
Ambledown - Worst Gap Insurance Ever
Ambldown must be the worst Gap Insurance company ever. My father had an accident back in February 2022 and we are still waiting for the settlement of some bills. They never reply to emails and when you call and speak to Sandy he always says he will call back but never does, not once!
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Ambledown's replyOfficial
19 Dec 2022, 12:49Dear Jo C
I trust that this response finds you well.
Thank you for your review. I apologise for the frustrations and challenges experienced. I have responded directly to your father's email account; He may reply to the email for further engagement.
We regret and apologise for the negative experience, the frustrations and challenges experienced.
There are 2 claims assessed under his policy, with reference numbers 2022/039448 and 2022/103529. As you may be aware from previous reviews on this platform, and direct communication to him, we are experiencing delays with releasing the Constantia Insurance Company Limited’s claims following Contantia’s liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims. Claims are being processed for payment according to date authorized. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
I trust that this response finds you well.
Thank you for your review. I apologise for the frustrations and challenges experienced. I have responded directly to your father's email account; He may reply to the email for further engagement.
We regret and apologise for the negative experience, the frustrations and challenges experienced.
There are 2 claims assessed under his policy, with reference numbers 2022/039448 and 2022/103529. As you may be aware from previous reviews on this platform, and direct communication to him, we are experiencing delays with releasing the Constantia Insurance Company Limited’s claims following Contantia’s liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims. Claims are being processed for payment according to date authorized. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Ambledown's reply19 Dec 2022, 12:49
Official
Dear Jo C
I trust that this response finds you well.
Thank you for your review. I apologise for the frustrations and challenges experienced. I have responded directly to your father's email account; He may reply to the email for further engagement.
We regret and apologise for the negative experience, the frustrations and challenges experienced.
There are 2 claims assessed under his policy, with reference numbers 2022/039448 and 2022/103529. As you may be aware from previous reviews on this platform, and direct communication to him, we are experiencing delays with releasing the Constantia Insurance Company Limited’s claims following Contantia’s liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims. Claims are being processed for payment according to date authorized. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
I trust that this response finds you well.
Thank you for your review. I apologise for the frustrations and challenges experienced. I have responded directly to your father's email account; He may reply to the email for further engagement.
We regret and apologise for the negative experience, the frustrations and challenges experienced.
There are 2 claims assessed under his policy, with reference numbers 2022/039448 and 2022/103529. As you may be aware from previous reviews on this platform, and direct communication to him, we are experiencing delays with releasing the Constantia Insurance Company Limited’s claims following Contantia’s liquidation. The delay relates to additional processes required for Ambledown to securing funds from the new insurer, who is not liable for Constantia’s claims. Claims are being processed for payment according to date authorized. Unfortunately, we cannot commit to a date but affirm that your claim will be paid. We thank you for your patience in this regard. Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***