sN
sibongile N

1 reviews | Active since Dec 2019

17 Apr 2024, 15:27

Ambledown the bunch of *******

Ambledown took advantage of clients all the time. I have a policy with them, in the event of claim they send claims for review, if I called on Monday 15 April, a guy from their Compliance named Paul, shouted at me even insulted me. Called me an idiot. I called again after some time I spoke to the claim assessor who told me that he will go and ask Mighel(I'm not sure about spelling), then Mighel shouted at that assessor and even told assessor that I'm annoying. I'm so disappointed as this is not the first time, not even second time but third time. Ambledown is a bullying company, and even when I complain about being insulted by Paul, no one seems to interven in this matter. They don't pay they act as if you're asking or begging for money when it time for claim.

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Replies (4)
Ambledown
Ambledown's reply17 Apr 2024, 15:59
Official
Dear sibongile N

Thank you for your review.

Ambledown has endured a lot from you. 

We will not dignify your spew of accusations on this platform with a response.

The above will form part of the record against you for defamation.

Kind regards,

Paul Makwea
***
sN
sibongile N's update17 Apr 2024, 16:32
Reviewer Update
It good because you Paul, you're the one who was shouting at me, and it not even your first time doing this, if this is how you're doing in this company, shame on you. And just look at most of your company reviews. I regret the day I signed this contract. Instead of solving the claim Paul you shout at me, for what? Or maybe you were trying to amuse some of your superiors? Instead of giving me the answers i was looking for, you chose to shout and embarrassed me. I've never heard of such, where a policy holder being bul**** by people from company who are supposed to have all the answers. Or maybe is because I'm a woman? Yes Ambledown is not to be trusted, I repeat, Ambledown is not to be trusted. You always shout at clients, that how rude you are. In future treat people with respect, even if they are women. Because first of all, as a client I'm frustrated by Ambledown's delays and irresponsible, now when I'm trying to reach to Ambledown, I have to be shouted at as if I'm your unwanted child? No I can't tolerate that I'm too old for you to shout at me whenever you want. If I'm doing a follow up I need answers, not your insults because by doing that you're adding more stress 😬. But maybe that how you were raised, to shout at people you don't even know. Even now I will still do follow up on my claims, untill you or anyone tell me something that I understand, or even better you can block my number since you don't want anything about me.
sN
sibongile N's update17 Apr 2024, 16:50
Reviewer Update
And I don't even understand if you say Ambledown has "endured" a lot from me. As far as I know I'm a victim here. Because I'm always crying for help. Even Ombudsman has my records of complains about Ambledown. I'm the one who is always suffering with Ambledown. It even more than 3 times. I think the only person to worship or bow to is God only. Not to worship or pray Ambledown just like it always happens to me. I was not told that in the event of claim I have to beg. If I was told, then I would be begging you all Ambledown staff.
Ambledown
Ambledown's reply18 Apr 2024, 08:10
Official
Dear sibongile N

Thank you for your review.

Kind regards,

Paul Makwea
***