KA
Kobus A
1 reviews | Active since Jul 2012
01 Dec 2021, 18:46
Ambledown Lack of service is shocking
Hi all, if you are thinking of Gap Cover, avoid Ambledown. Worst service by far. Claims submitted get ignored, and they do not respond to emails at all.
I submitted a claim in June, and every month without fail on the 1st they send me a mail requesting the same documents I previously submitted to them.
This is repeated month after month, after month. And when you phone them for feedback they have not even read your mails.
I definitely would not recommend them, service is non existent!!!
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Replies (1)0
Replies (1)Ambledown's replyOfficial
02 Dec 2021, 08:40Dear Mr van Aswegen,
I acknowledge receipt of the above complaint, and I apologise for the lack of service on our side.
Kindly note that I cannot locate your policy using the information provided. May you please provide us with your policy number and/or the principal member's ID number so that we can assist. Please send the information to ***
Thanks & kind regards,
Cebile Hadebe | Compliance Administrator | Tel: ***|
Kindly note that I cannot locate your policy using the information provided. May you please provide us with your policy number and/or the principal member's ID number so that we can assist. Please send the information to ***
Thanks & kind regards,
Cebile Hadebe | Compliance Administrator | Tel: ***|
Ambledown's reply02 Dec 2021, 08:40
Official
Dear Mr van Aswegen,
I acknowledge receipt of the above complaint, and I apologise for the lack of service on our side.
Kindly note that I cannot locate your policy using the information provided. May you please provide us with your policy number and/or the principal member's ID number so that we can assist. Please send the information to ***
Thanks & kind regards,
Cebile Hadebe | Compliance Administrator | Tel: ***|
Kindly note that I cannot locate your policy using the information provided. May you please provide us with your policy number and/or the principal member's ID number so that we can assist. Please send the information to ***
Thanks & kind regards,
Cebile Hadebe | Compliance Administrator | Tel: ***|
