Ambledown - HORIBLE SERVICE!!

Horrible Service ever Received!!

As an individual I have been a client of Ambledown for over 10 years with all the company changes ect..

I have submitted my claim on 06 May 2021 and yet this claim have not been resolved as yet. Only got my claim registered on 19 May 2021 (13 days later)

Till current date (21-06-2021) I have been waiting for 32 WORKING days! Which is exceeding the feedback i received on 19 May 2021 stating "I will have feedback within 10 working days" yet no one can provide me with feedback what is going on. When requesting to speak to a manager the staff does not want to place you through to a manager. When requested for reference numbers for calls to call centers - this can also not be done, I feel I have always been paying my bill on time with no questions asked and no hassles but now when needing service to be delivered its NON EXITING!

Yet again i had to call the call center again today to which I was PROMISED that I will receive feedback from their claims manager before COB today, well its 20H43PM and not a word feedback.

I am not someone to easily complain on social media or anywhere about service, however I can see any other way of getting feedback from Ambledown as I have tried calling and emails to get answers - yet just getting empty promises and no service.

I would defiantly not recommend them as a service provider with this service experience I am receiving.