Ambledown gap cover - no payment

Item: Ambledown
Rating: 1
Author: Shannon M

I have submitted my GAP claim to Ambledown in July and received an automated response... Only when I called did they tell me documents were missing. I submitted the documents in August and received an automated email stating that the claim would be settled in 10 working days... Still waiting for payment long past 10 days! I've followed up numerous times and been told the claim has been escalated but still nothing. Seems every claim needs to be escalated before payments is made. I will definitely be changing service providers asap.

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Replies (1)

Ambledown's replyOfficial

14 Sept 2020, 15:18

Dear Mrs Moran,

I apologise for the lack of feedback on the assessment of your claim and the negative experience.

Kindly note that the claim has been assessed and settled. Payment should reflect in the bank account provided in 2 to 3 days.

I trust that you will find the above to be sufficient and in order.

Thanks & kind regards,

| Cebile Hadebe | Compliance Administrator | Tel: ***|
Ambledown House, Eton Office Park East, c/o Sloane & Harrison Streets, Bryanston | PO Box 1862, Cramerview, 2060 | Authorised FSP 10287 | Reg No: *** | VAT Reg No: ***

Ambledown's reply14 Sept 2020, 15:18

Official