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Chalene C

1 reviews | Active since Oct 2015

24 Feb 2021, 15:52

Ambledown Gap Cover

I have been with Ambledown for many years and only had praise for them. My most recent claim in November 2020 has not been dealt with in the correct manner. They only acknowledged one claim line and ignored all the other claims that go with surgery. Hospital, Path, Radiology etc I have called +5 times, emailed +10 times. Empty promises and no answers. No messages responded to, no calls etc, etc. Each time I phone somebody promises help and nothing happens. They have still not acknowledged my other claims!! The app is of no use whatsoever, it just confirms a claim has been received and when it is finalized, no correspondence as to why claims have not been done?? Chalene Cardoso AMBL*** MEMBER

0
Replies (4)
CC
Chalene C's update27 Feb 2021, 21:34
Reviewer Update
An extremely kind and efficient young lady, Lynette responded to my notice on Hello Peter
Ambledown
Ambledown's reply12 Apr 2021, 09:15
Official
Dear Chalene,

I thank you for the feedback on the level of service that you had experienced.

I confirm that the claims were escalated and subsequently settled on 25 February 2021.

I apologise for the lack of feedback and the negative experience to that point.
 
I  further thank you for the positive feedback you gave the claims team,

" Wow, I'm blown away by your determination in solving my problem with unbelievable efficiency and kindness, I am truly grateful ????
 It is because of you that I will not resign from Ambledown and I will update or try remove the post on hello Peter.
 Thank you, thank you, thank you ????
 
Have a beautiful Friday and a blessed weekend.
 
I thank you for your continued support, patience and understanding whilst we attended to your query. 

We remain committed and resolute to serve and deliver on our promises.

Yours Sincerely,
Paul Makwea
***********
Ambledown
Ambledown's reply12 Apr 2021, 09:16
Official
Dear Chalene,

I thank you for the feedback on the level of service that you had experienced.

I confirm that the claims were escalated and subsequently settled on 25 February 2021.

I apologise for the negative experience to that point.
 
I  further thank you for the positive feedback you gave the claims team,

" Wow, I'm blown away by your determination in solving my problem with unbelievable efficiency and kindness, I am truly grateful ????
 It is because of you that I will not resign from Ambledown and I will update or try remove the post on hello Peter.
 Thank you, thank you, thank you ????
 
Have a beautiful Friday and a blessed weekend.
 
I thank you for your continued support, patience and understanding whilst we attended to your query. 

We remain committed and resolute to serve and deliver on our promises.

Yours Sincerely,
Paul Makwea
***********
Ambledown
Ambledown's reply12 Apr 2021, 09:17
Official
Dear Chalene,

I thank you for the feedback on the level of service that you had experienced.

I confirm that the claims were escalated and subsequently settled on 25 February 2021.

I apologise for the negative experience to that point.
 
I  further thank you for the positive feedback you gave the claims team,

" Wow, I'm blown away by your determination in solving my problem with unbelievable efficiency and kindness, I am truly grateful ????
 It is because of you that I will not resign from Ambledown and I will update or try remove the post on hello Peter.
 Thank you, thank you, thank you ????
  
I thank you for your continued support, patience and understanding whilst we attended to your query. 

We remain committed and resolute to serve and deliver on our promises.

Yours Sincerely,
Paul Makwea
***********