DZ
Donovan Z
1 reviews | Active since Aug 2020
28 Nov 2022, 13:13
Ambeldowns taking us for a ride
Was in hospital 5 th July and medical aid compcare short paid Sent relevant doc to ambeldowns in August . nothing not a word. Kept trying email no go .Acc Qno331603 exgp 004414 They have not contacted me since August . when you phone they keep you on the phone till your airtime expires.. Why are people like this in business . The old days they would have been blacklisted and business gone . At 80 years old I am really trying to survive but with dishonesty it is very difficult D j van zyl *** ***
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Replies (1)
Ambledown's replyOfficial
30 Nov 2022, 10:34Dear Donovan V,
Thank you for the review above.
We regret the experience so far.
I record that the policy number quoted above is for a different member and your query sits on a wrong profile.
From what I could find, the first contact from you was late in September 2022.
Various emails have been sent requesting you to resend the documents as attachments, we could not open the photos that were pasted on the body of the email.
I have sent you an email, kindly reply to it so that I can facilitate the assessment of the claim.
Should there be anything additional that I can assist with, kindly send me an email at ***. I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Thank you for the review above.
We regret the experience so far.
I record that the policy number quoted above is for a different member and your query sits on a wrong profile.
From what I could find, the first contact from you was late in September 2022.
Various emails have been sent requesting you to resend the documents as attachments, we could not open the photos that were pasted on the body of the email.
I have sent you an email, kindly reply to it so that I can facilitate the assessment of the claim.
Should there be anything additional that I can assist with, kindly send me an email at ***. I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Ambledown's reply30 Nov 2022, 10:34
Official
Dear Donovan V,
Thank you for the review above.
We regret the experience so far.
I record that the policy number quoted above is for a different member and your query sits on a wrong profile.
From what I could find, the first contact from you was late in September 2022.
Various emails have been sent requesting you to resend the documents as attachments, we could not open the photos that were pasted on the body of the email.
I have sent you an email, kindly reply to it so that I can facilitate the assessment of the claim.
Should there be anything additional that I can assist with, kindly send me an email at ***. I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***
Thank you for the review above.
We regret the experience so far.
I record that the policy number quoted above is for a different member and your query sits on a wrong profile.
From what I could find, the first contact from you was late in September 2022.
Various emails have been sent requesting you to resend the documents as attachments, we could not open the photos that were pasted on the body of the email.
I have sent you an email, kindly reply to it so that I can facilitate the assessment of the claim.
Should there be anything additional that I can assist with, kindly send me an email at ***. I thank you for your continued support, patience and understanding whilst I was attending to your query.
Yours Sincerely,
Paul Makwea | Risk and Compliance Department| Tel : ***| Switch Board : *** | ***