2 weeks turnaround time should be re-looked at

<p>I submitted a claim on the 31st May 2016</p> <p>I received a email response saying they have a 2week turnaround time. On the 14th June 2016 I called in to check what the status of my claim is. The person I spoke to said my claim is being sent through now for processing. I was shocked cause my last claims I submitted at the beginning of the year I never had to call, the people who helped me kept me so up to date in trying to help me to get the claims sorted out. I didn't even wait a week for the money to get paid back. Now it's keep calling and holding and waiting to check the status of the claim.</p> <p>When I called in on the 14th the person I spoke to said I should call back on Friday the 17th if I haven't received the money yet. Now I'm still waiting and wondering why do they say 2weeks when my claim hasn't even been processed on the 14th day?</p> <p> </p>