Unsatisfactory service

It is with great sadness and disappointment that I write this regarding the poor service I'm receiving from Amber connect. Ive installed their tracking device on 2021-07-26 and the package included a panic button, an App and a tracking device to the value of R179 per month. On the day of installation I decided against the installation of a panic button and the installment was supposed to go down from R179 but since the installation they've been taking R179 every month in my bank account. I've been complaining from my first installment to the account department but with luck. Last year 2nd September 2021 I sent the following people in the account department an email asking for their assistance but none of them bothered to respond to my email ( Thabangk, Blodwin, Johanna Ntuli). The onli response I got was from Johanna Ntuli via an email telling me that he is on leave from the 2nd and 3rd September 2021 and reffered me to Thabangk who never bothered to respond to my email to date even Ntuli never got back to me after his/her leave to check if I was assisted to date. This year March i complained and was promised that the matter will be resolved and I'll receive my refund for been overcharged but still March month end they debited the same amount that they told me that its been rectified including this past month the same amount was debited. I'm asking myself whether was I supposed to reverse the debit order for them to sort out their mess! I'm sick and tired of complaining abt the same thing over and over and being **** to over and over. I'm so disappointed about their unprofessional conduct. These people only care about my money and they don't care about me as their client for as long as their debit order runs every month. I've lost trust and hope from this company! How can I rely on them in terms of emergencies whereby I'm being hijacked or my car ******, this is very scary and I took a decision to cancel their contract a decision forced to me by manner and conduct I've been treated. No one cares about the frustration I'm going through, they are happy because every month they get their money and that's what matters to them. I've been patient and now I've lost it.