Bad service ever

I have had the worst experience with them, they have bad service and worse customer service it's like being in an abusive relationship that you stuck with cause I can't cancel my contract. I started car tracking with them in 2019 and ever since then I have been calling and emailing asking for assistance with my panic button but nobody bother to help. My painc button does not work at all. I had an issue of them debit order taken twice and with the funds that I don't know about and Johan Ntuli assisted me and also sent emails to the repairs and the Lady named Maria Heraty nobody assisted me, so I want to know in case like this where nobody is giving me attention to assist with the panic button that I am paying for and not working what must I do... but I get calls to add more things for money of which the ones I have now are not working.. you are expensive for mahala and bad service you really don't know how to treat customers...