Why wont they talk to their customers , when there is a problem that needs resolving ?

<p>I had doors installed by Ambassador this week, and a problem - which I would like to discuss with a senior staff member/owner/manage - is being stonewalled by one individual . Unfortunately their website provides no names of owners/directors/responsible managers , so it is very difficult to get past an individual who does not want to listen . and often all it requires to resolve a problem is someone to listen and accept short comings in their company . So please Ambassador , if an owner /director /CEO has the time and interest pick up the phone ans listen to what i have to say </p>