Incomplete Order

I ordered two tents on Amazon SA on the 19th of October 2026 and I was promised that the delivery of these products will be fulfilled on the 21st or 22nd of October 2026, however when the delivery of these products was made, only one tent was delivered. Mind you the tent were ordered at the same time, and from the same seller. The worse part was trying to get hold of Amazon.

I finally got an email address which I sent the complain to. The guy (Tash) I spoke was very helpful, I requested for a refund which I was promised that the seller will be in contact within 24 - 48 hours (this was on the 22nd of October 2026).

The seller has not made any contact, I sent a follow up email and I was told to wait another 24 - 48 hours after I waited for 3 days for the seller to contact me.

Amazon services is very poor.