Think twice before signing up with Amazon Web Services (AWS)! day light *******

Before you sign up with Amazon web services to host your entire website, do your research!

Firstly you NEVER get to have a conversation with a person. You always only communicate via email. Secondly the people you communicate with via email hardly speaks or understands English therefore it's very challenging and time consuming to figure things out, and you often get only half information. Thirdly you can forget about a straight up answer to any of your questions, the person you communicate with via email will refer you back to the Amazon documentation which is 100's of pages long, for you to read through and figure out the answer yourself. You then often if you're not a technical boffin yourself end up making mistakes, and loading incorrect stuff at the incorrect time, as nobody at Amazon goes on to explain to you that once you add instances or services to your Dashboard you will immediately start paying them monthly even if your website is not even built or developed or using any of their services yet. So you pay for mistakenly adding stuff onto the AWS client portal dashboard,

Our entire website is built in Opensource technologies so it made most sense at the time to go with AWS, however we are in the process of getting information from Microsoft Azure to host our entire environment due to the lack of service received from AWS and them conveniently taking our money for no services rendered.

It's day light *******!! When we listed a dispute about the charges in excess of R50 000 over 6 months we incurred for NO SERVICES rendered, they politely said oh sorry you should have read through our 2000 page manual and check out the fine print that if you load services on your client portal, EVEN IF YOU AREN'T USING THEM you will be paying for them......

We were fortunate enough to have a conversation with a human being at Azure whom explained that they DO NOT take clients money for services not rendered, therefore with Microsoft Azure you only pay once your website is actually utilizing their services.