Amazon Webservice - no service

So I need to get into contact with someone higher up at amazon to explain to me why cant my account be cancelled.

I canceled in June. and then asked the question. Why does my services billing change so much?

Please note: First i cancelled the service. and the asked the question.

all my other web providers is a fixed ammount, and i actually use them, i dont use amazon. because amazon only allows me to send 150 emails per day, and i send on average between 180 and 250 emails per day.

when i asked them to adjust the ammount, they just declined.

So back to my problem. and well. technically why im hating amazon web services and wont ever suggest anyone use amazon web services.

because they dont have a fixed price. best part of it is, i havent used the service since may. But the services charged keep changing every month.

So after i cancelled the service. some guy name Kurt. Activated the service. after i cancelled it.

SO i message in, because you cant call amazon web service. -thats how bad there response is, you cant even call them- you need to leave a message.

So now im stuck at paying anything from $1-$6 every month, on something i cancelled again October. because you cant message in to ask them to cancel your account, but they apparently can activate your account on your behalf, even without your consent.

worst ever web company ive been working with in the last year