Shocking service from Amazon

I ordered a product from Amazon in July 2022. The order was made via a 3rd party seller by the name of First Aid AR in Bulgaria. After countless contact with the seller after the product hadn't arrived after 2 and a half months, I wrote a review of the seller on Amazon. The next day I got contacted by the seller saying that they apologize and that they were refunding me and sending me a replacement product via DHL Express to make up for it. Their condition was that I remove the review which I did. Since that day, they have ignored every message that I've sent them and now subsequently Amazon have blocked my ability to comment on the seller. Shocking service from both Anazon and their very ********* selling partner FIRST AID AR. Amazon, you are building a fancy new office in South Africa. Just know that as South Africans we don't accept dishonest dealings like this!!!!