**** service

I orderedy son a lego set on the 9th May, the expected Del date was suppose to be the 10th June, then it changed to between the 11th June and 16th June. On the 10th the sent a msg to say its be refunded by the 24th it will be 10 working days and should get the refund but now I checked it said the item may be lost, *** does Tha mean?