Misleading Customer Service

Parcel ordered, sent a month later, ****** in the mail after a year of tracking through the seller. <br> Told to contact the seller to open an investigation. Seller doesn't respond. <br> <br> I contact Amazon. Their CS reps (4 of them independently of each other) each promises A-Z claims, investigations, reimbur*****ts, replacements and refunds - \No worries