Amazon United States is full of it !!!

So I purchased a handset using a gift card that I was recently given by my aunt only for the Amazon to close my account.

Contacted Amazon US and was advised by the consultant that in order to have my account open and my voucher refunded I would have to provide them with proof of payment for the gift card. So I called my aunt and asked her to send me the receipt (proof of payment) and emailed it to them. After calling on numerous occasions I was only told that the account specialist would look into my matter and possibly open my account and refund my voucher !!! I received an email from the account specialist saying that they cannot open it. When I asked them why they had closed my account, I was never given a valid reason !!!!

I cannot access my Amazon account and my voucher was never refunded !!!

Highly *********** consultants drawling with customer queries and I have no words for the Account Specialist !!!

Highly disgusted by the service !!!