Amazon might leave you stranded and out of pocket.

In April of 2021 I purchased a Shark IQ Robot Vacuum and an Accessories Kit for the Shark. It turns out after phoning and speaking with Shark support, the the 2.4GHz Wi-Fi did not want to work here in South Africa. the support technician said that she cannot help and that I should look at returning the Shark IQ Robot Vacuum.

So I followed procedure and start the return process, got all relevant paper work completed and received the UPS waybill information for the return. However, when I had repackaged and took the Shark IQ Robot Vacuum to the UPS depot; they did not want to accept the return information. This meant that I had to pay the equivalent price of the Robot Vacuum to send it back. The Robot Vacuum and Accessories Kit cost $549.99 + $23.99 = $573.98 (ZAR8715.58), and the return cost me exactly ZAR8715.58. Oh WOW what a coincidence...??? During the discussions with support, I was able to get $250 per item, as the support gentleman said that is all he is allowed to allocate. Hence, from the $573.98 - $500 = $73.98 which is not too "shabby" if one thinks about it, take it as a "handling fee" then. Then what about the ZAR8715.58 (equivalent $573.98) I paid for the return...?

If this is how Amazon conduct themselves from overseas, then what is it not going to be like when they eventually open their merchandise branch in South Africa (HQ in Cape Town already)...?