PD
Phoenix D

1 reviews | Active since Jul 2021

06 Jul 2021, 12:21

URGENT MEMBERSHIP CANCELATION

Yesterday morning I was signed up by Keandra. After been alerted to the many bad reviews on this company , I chose to retract my membership . This was approx an hour after signing up. I called in, was transfered several times by Kemeshnie and Pearl. Finally transferred to a very rude Sivu whom after taking my details AGAIN, advised that I would be contacted shortly. Yesterday afternoon, after not been contacted, I called In again, unfortunately transfered to Sivu once again , who advised that I would now be contacted within 2 days. Still very rude and not willing to assist further .advised that there was no ref # to be issued either. I've been calling all morning today and my calls are being dropped for some reason. I have since instructed my banker to cancel this debit mandate . Still awaiting confirmation of this cancelation as an agent from Amazing Vouchers is yet to make contact with me. Sivu could do with Customer Service training .

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Replies (1)
Amazing Vouchers
Amazing Vouchers's reply06 Jul 2021, 14:10
Official
Good Day Phoenix D

Thank you for your feedback.

Your concerns are important to us and we would like to resolve this matter as soon as possible.I will contact you directly within 24 to 48 hours so that I may rectify this matter and we can have a pleasant relationship going forward.