request cancellation since last year

good day<br> <br> i'm very upset with the service that i'm receiving from this company. iv'e been phoning numerous times(since last year) also sent an email to cancel the subscription and they keep on adjusting the monthly debit order, costing me to do reversals on my account and it looks bad. <br> Whenever i phone they tell me that they are going to send me a form to fill in but i never receive it,they also told me that it is in queue for cancellation but still they deduct, i went online today and told them that i don't want to take this further to Hello Peter, i then had a chat with Leeann she said she will open my account and have a look but til now no response! <br> <br> i'm not using the product and don't need it! all i want is for this subscription to end this very month before the next debit order goes off!!!<br> <br> kind regards <br> Lauren