No listening skills

On around the 5Th of May I got a call from amazing vouchers the consultant explained the product which sounded fine , we confirmed all my details and she explained that I have a 5 day cooling off period , as a result of that i took the liberty to not accept the debi check and research the product abit more , I did not see the need for it and decided to cancel , so I spoke to the same consultant who confirmed it will be sent to her manager , I furthermore sent an email to *** on the 10th the last and final day of my cooling off period also to cancel , no response nothing Today I have been debited .............................I dont want unnecessary calls and emails or even an apology I want my money back in my account in 24 hours