Disgusted, lack of customer service and professionalism

For some reason, even being a sales person myself this company smooth talked their way as my friend gave them my number and before I knew it, I was signed up to this subscription. This is the worst company I have ever in my life dealt with and to my utter shock (which was not mentioned by the sales agent) I was advised that I signed up to a 1 YEAR subscription and If I wanted to cancel it, I would be charged for that. This is how my journey started with Amazing vouchers.

I tried to call into the call centre at the start of 2023 to ask them to listen to the call recordings as I was not told it was for a yearly subscription but I lost that battle completely. The receptionist lady that I spoke to in February of 2023 was as unprofessional and rude then as she was again today February 2024. This establishment has a "call you back" process which I still feel is completely foolish. I again begged her and told her I need to speak to someone now and I do not want anyone to call back (as a customer I wanted to be helped now) but she REFUSED. Not only did she refuse to advise me that this is company process, she also said she is working from home and cannot get anyone to speak to me now. I did refuse to give her my ID number because once again a YEAR LATER the same snobbish rude receptionist is denying me my right to speak to a manager. I mentioned to her that I experienced the same thing a year back and cannot believe they are still working from home? I WANTED A MANAGER ASAP!!!!!! This woman, is supposed to be the first line of contact for this establishment and I can tell you being in management myself for the last 13 years, she has no basic communication skills. She immediately worked herself up (and please pull todays recording) and I am sure, it’s not the first time a client has dealt with her level of professionalism or at least lack of. She worked herself up, her tone was not subtle and she refused to sought me any means of resolution AT ALL. I expected her to at least place me on hold and try her best to get someone to assist me, even if she was at home, use her cell phone or email a manager or something, do something to calm the customer & think outside the box to even bend the rule and seek immediate manager assistance as that is all I requested for. But again she strongly did not. I have been proving sales and customer service to clients for many years within my work and personal like and have never been treated and have never treated my clients the way Amazing voucher treated me and I am 100% sure many other customers. Train your staff, especially the receptionists as they are the face/voice of the establishment, basic customer skills are needed and basic communication skills too. Also, get your staff back into the office, we are all back in offices now within Cape Town, this call back process DOES NOT WORK or place managers or supervisors on the phones that can immediately speak to clients upon requests instead of a silly call back system as I am still awaiting this morning’s call back, it’s been 3 hours, how disgusting!!!!! All I wanted to know was when my 1 year subscription with you will end as I swear I couldn’t wait for 2023 to be over so that I don’t have to deal with this company again.