VERY BAD SERVICE
The biggest mistake that I have ever made in my life was choosing Amazing Transport for transporting my goods from Johannesburg to Cape Town.
They have collected items from me in Joburg on 6th January, Friday. I have received a call from Mike around 4pm on 8th January, Monday that there were additional items loaded into the truck and I had to pay additional amount to transport additional items. I then paid the additional amount around 10am on 9th January but they only delivered my items in Cape Town on 22nd January which is unacceptable. They took 16 days to deliver them in Cape Town. All myspices those were packed in boxes were spoiled.
Mike has agreed to pay me the discount amount of R1000 for the delay in transporting. He agreed to pay this amount when the items were in Joburg itself. They have delivered the items in Cape Town but they haven't paid me the discount amount as promised. They were bargaining with me that they have been willing to pay R500/R650. I have asked them to pay R1000 as agreed but now they are saying that they won't pay anything.
Hi Shekhar
To your knowledge, we have exchanged a series of correspondence on this matter, and while we respect your right to post your comments and opinions, we are compelled to respond and repeat the material issues contained in our offline correspondence
We quoted you for your removal to Cape Town based on the inventory of goods you sent. Our quote expressly qualified the removal charge on the correctness of your inventory. You accepted our quote without amendment
The goods collected were materially in excess in number and volume to those disclosed in your inventory. You insisted that you wanted us to transport the entire consignment. We believe we were fair and reasonable in the reduced additional charge for the extra goods, accommodating you by finding additional space on our next truck load a few days later, and did not charge for the interim handling and storage
You were aware that we are not liable for foodstuffs which you may have packed in your consignment, and you chose to do so at your own risk
In an endeavor to find a further compromise, we offered you an ex gratia commercial payment. You however chose to insist on a monetary payment inconsistent with the facts, and rejected the ex gratia offer made
We do not believe that you are entitled to any form of compensation, as the delays and alleged losses were only as a result of the material understatement of goods on your inventory. You were entitled to be dealt with professionally and responsibly by us. We believe that we fully comp**** with these expectations
Kind regards
Hi Shekhar
To your knowledge, we have exchanged a series of correspondence on this matter, and while we respect your right to post your comments and opinions, we are compelled to respond and repeat the material issues contained in our offline correspondence
We quoted you for your removal to Cape Town based on the inventory of goods you sent. Our quote expressly qualified the removal charge on the correctness of your inventory. You accepted our quote without amendment
The goods collected were materially in excess in number and volume to those disclosed in your inventory. You insisted that you wanted us to transport the entire consignment. We believe we were fair and reasonable in the reduced additional charge for the extra goods, accommodating you by finding additional space on our next truck load a few days later, and did not charge for the interim handling and storage
You were aware that we are not liable for foodstuffs which you may have packed in your consignment, and you chose to do so at your own risk
In an endeavor to find a further compromise, we offered you an ex gratia commercial payment. You however chose to insist on a monetary payment inconsistent with the facts, and rejected the ex gratia offer made
We do not believe that you are entitled to any form of compensation, as the delays and alleged losses were only as a result of the material understatement of goods on your inventory. You were entitled to be dealt with professionally and responsibly by us. We believe that we fully comp**** with these expectations
Kind regards
Hi Shekhar
As explained in our offline correspondence, there was a miss-communication on our side which led to Mike communicating with you on this. We have apologised for this error, and promptly corresponded with you thereafter on the correct procedures
Regards
Hi Shekhar
As explained in our offline correspondence, there was a miss-communication on our side which led to Mike communicating with you on this. We have apologised for this error, and promptly corresponded with you thereafter on the correct procedures
Regards
Hi Shekhar
As explained in our offline correspondence, there was a miss-communication on our side which led to Mike communicating with you on this. We have apologised for this error, and promptly corresponded with you thereafter on the correct procedures
Regards
Hi Shekhar
As explained in our offline correspondence, there was a miss-communication on our side which led to Mike communicating with you on this. We have apologised for this error, and promptly corresponded with you thereafter on the correct procedures
Regards
Hi Shekhar
As explained in our offline correspondence, there was a miss-communication on our side which led to Mike communicating with you on this. We have apologised for this error, and promptly corresponded with you thereafter on the correct procedures
Regards
Hi Shekhar
As explained in our offline correspondence, there was a miss-communication on our side which led to Mike communicating with you on this. We have apologised for this error, and promptly corresponded with you thereafter on the correct procedures
Regards
Hi Shekhar
As explained in our offline correspondence, there was a miss-communication on our side which led to Mike communicating with you on this. We have apologised for this error, and promptly corresponded with you thereafter on the correct procedures
Regards
Hi Shekhar
As explained in our offline correspondence, there was a miss-communication on our side which led to Mike communicating with you on this. We have apologised for this error, and promptly corresponded with you thereafter on the correct procedures
Regards