UNSATISFIED CUSTOMER
I went out of my way to give this contract to Mike at amazing transport.
We met at my home in JHB, I showed him everything I wanted wrapped and sleeved in my house as i did not want breakages or damages, to my disgust nothing was wrapped in bubble wrap my beds were brought to Durban filthy has mud, I am so disgusted as now NONE of what he promised was done!
Firstly the truck he sent was small so all my stuff was literally squashed into an 8ton truck.
They promised to deliver on the 29th and 80% was delivered the other 20% came today with our Pool table in 4 pieces���
I am far from done with you Amazing Transport!
CPA is next on my list then Hello Peter
By the way the one of the MANAGERS OF AMAZING TRANSPORT company said his cousin OWNS Hello Peter so he is not concerned ��
They phoned me at 10pm at night 3 days later to deliver the other 20% of my stuff...
WE PAID YOU IN FULL FOR BAD SERVICE BROKEN FIXTURES AND THE LIST GOES ON!
UNSATISFIED CUSTOMER!
Hi Carmen
We have investigated the content of your post, and advise as follows:
- It is correct that the vehicle that collected your goods was not large enough to hold the entire content of your goods. This was as a result of an operational error on our part, and we apologise for this. We however immediately took steps to collect the balance of your goods which were delivered a few days later than the first consignment. We however understand that this is not what was undertaken, accept your critical feedback, and apologise for this
- In regard to the wrapping, at the site survey prior to quoting, Mike was advised by you as to which items you required to be wrapped. Your quotation specifically identified these items, and you were charge only for the wrapping of these items. You accepted the quotation on these terms and made no mention of requiring further wrapping
- Your Client Feedback form complimented our crew on their level of work, and made no mention of damaged or ‘muddy’ items. We are happy to look into this and request you to kindly let us have full details so we can investigate further
We look forward to resolving any outstanding issues with you
Hi Carmen
We have investigated the content of your post, and advise as follows:
- It is correct that the vehicle that collected your goods was not large enough to hold the entire content of your goods. This was as a result of an operational error on our part, and we apologise for this. We however immediately took steps to collect the balance of your goods which were delivered a few days later than the first consignment. We however understand that this is not what was undertaken, accept your critical feedback, and apologise for this
- In regard to the wrapping, at the site survey prior to quoting, Mike was advised by you as to which items you required to be wrapped. Your quotation specifically identified these items, and you were charge only for the wrapping of these items. You accepted the quotation on these terms and made no mention of requiring further wrapping
- Your Client Feedback form complimented our crew on their level of work, and made no mention of damaged or ‘muddy’ items. We are happy to look into this and request you to kindly let us have full details so we can investigate further
We look forward to resolving any outstanding issues with you