The worst service ever

Good day all. I used amazing transport with my first move and storage and it was great service no complaints.

I recently moved again and required their service and I had a horrible experience. I asked them for a qoute for removing my things from storage, fetching my belongings from my old apartment to the new place I was moving to. The person helping me requested height and weight restrictions from old and new premises. Both were given. In addition I requested they help me move very early in the morning as I still needed to return to work at 15:00 on the day. They assured me they will do as requested and if they end up running out of time I should have someone at my new premises that will supervise my belongings when I need to go back to work.

Firstly even though I sent them height and weight restrictions of old premises they sent a moving truck that exceeded the given restrictions.

The guy that supervised the move called when he was at the gate and he informed me of this as they couldnt get access to the complex where I stay. He told me to call their office and explain cause he can’t do anything. When I called the office no one seemed to know how to help me. I called the guy that received my request and arranged my move initially (the one who knew the restrictions) and he said he will arrange a bakkie to move my belongings from complex to where the moving truck was.

In a nutshell I was constantly in contact with the office and the guy who arranged my move. The guy was in meetings all day and never returned the several calls I made. The office told me to email him instead which infuriated me cause my belonging were outside getting rained on cause I needed to move as a new tenant needed to move in.

The guy handling my move requested I sent him an email stating my grievances. He did acknowledge the email. He did however say although he knows their company received the correct information from me and didnt abide by the restrictions the dont control weather conditions and apologised for damage to my goods. He further said there wasnt proper communication between themselves but because my belonging were moved from old premises to new that they still did their job. I had to get my beds, mattresses, chairs and couches washed by an upholstery company because they got wet from the rain. Even some of my fragile items had been damaged despite that I had labelled fragile on the boxes. I even got a baby car seat of someone else from their storage facility. I mentioned the car seat but they dont seem bothered that I have someone elses things with me. I requested compensation but they simply refused. I dont know why people like these exist and are promising quality service delivery but they deliver the worst.

If anyone can assit me I would appreciate it. This matter cant simply end here.