1 reviews | Active since Nov 2017
Terrible!!!! Arrive late not enough boxes nit reliable at all...
Waiting since 9 this morning to collect our furniture.. Still waiting one excuse after another.. Would not recommend this company at all!!!!
Hi Bev,
We fully understand your frustration and anger. You had undertaken time commitments with the property owner and new occupants, and our delay had an impact on all concerned. We unfortunately experienced operational delays with the vehicle allocated for your collection which were out of our control which resulted in the lengthy delay for collection. We did everything possible to ensure the delay was curtailed but in the result, we could only get the vehicle to you very late in the day. The delayed collection also resulted in the delayed delivery. We also experienced a certain level of miscommunication within our departments, and while our time estimates given were at all times bona fide, this also resulted in heightening your frustrations. Mark was already in Durban, and you were left on your own to manage the most unfortunate situation caused by our delay. To add to this, certain packaging materials and packing which we had undertaken were also not forthcoming
Now that your goods have been delivered on Friday, albeit approximately 6 hours later than undertaken initially, we will assess the move as a whole and revert to you with what will hopefully address the situation. We apologise for the inconvenience caused and are also dealing with this internally
Hi Bev,
We fully understand your frustration and anger. You had undertaken time commitments with the property owner and new occupants, and our delay had an impact on all concerned. We unfortunately experienced operational delays with the vehicle allocated for your collection which were out of our control which resulted in the lengthy delay for collection. We did everything possible to ensure the delay was curtailed but in the result, we could only get the vehicle to you very late in the day. The delayed collection also resulted in the delayed delivery. We also experienced a certain level of miscommunication within our departments, and while our time estimates given were at all times bona fide, this also resulted in heightening your frustrations. Mark was already in Durban, and you were left on your own to manage the most unfortunate situation caused by our delay. To add to this, certain packaging materials and packing which we had undertaken were also not forthcoming
Now that your goods have been delivered on Friday, albeit approximately 6 hours later than undertaken initially, we will assess the move as a whole and revert to you with what will hopefully address the situation. We apologise for the inconvenience caused and are also dealing with this internally