1 reviews | Active since May 2019
Poor service
Very poor logistical coordination, management and customer service.
They chop and change delivery dates as they please which cost extra money and I received zero response when I contacted them regarding this matter, yet they are very quick to ask for payment. They made my already expensive and stressful relocation to the Western Cape so much worse. I had to drive a very long distance at night to accommodate their sudden change in arrangements and lost money at various booked accommodation. There was absolutely no communication between operations and the delivery team. I'm not quite sure how they manage to run their business.
I was very patient and understanding despite their incompetence and I had hoped for the same treatment from them.
I can only compliment the driver and delivery team.
In response to your review, we would like to please give our side of the story.
We sent you a quote on the 13th March 2019. The quote was for a shared load going from Pretoria to Muizenburg Cape Town. We then emailed you on 22 March 2019 to inform you that we will collect on Monday 25th March between 09:00 and 09:30 and we collected this.
On Tuesday, 26th March, we contacted you to inform you that our moving Truck would arrive on Saturday, 30th March.
Our truck left for Cape Town 27th March 2019,
Due to unforeseen circumstances, there was a slight change on the delivery date and on Thursday 28th March we informed you that the truck would now deliver on Friday, 29th March (1 day earlier).
Because your goods were being transported on a shared load, everyone that was on the truck was informed timeously by Operations and the delivery team, so you allegation of having no communication between these two departments in incorrect.
We kept you informed every step of the way from the Quoting process right up to the delivery process and in saying that we are *********** is completely unfair.
Your Client feedback on the delivery note stated: "Thank you kindly for the friendly, professional and hard working team." which was dated 29th March on the delivery note.
We strive to give our customers the best service possible and will always keep our communication open to everyone we are moving.
Thanking you Kindly
Regards
Amazing Transport Team!
In response to your review, we would like to please give our side of the story.
We sent you a quote on the 13th March 2019. The quote was for a shared load going from Pretoria to Muizenburg Cape Town. We then emailed you on 22 March 2019 to inform you that we will collect on Monday 25th March between 09:00 and 09:30 and we collected this.
On Tuesday, 26th March, we contacted you to inform you that our moving Truck would arrive on Saturday, 30th March.
Our truck left for Cape Town 27th March 2019,
Due to unforeseen circumstances, there was a slight change on the delivery date and on Thursday 28th March we informed you that the truck would now deliver on Friday, 29th March (1 day earlier).
Because your goods were being transported on a shared load, everyone that was on the truck was informed timeously by Operations and the delivery team, so you allegation of having no communication between these two departments in incorrect.
We kept you informed every step of the way from the Quoting process right up to the delivery process and in saying that we are *********** is completely unfair.
Your Client feedback on the delivery note stated: "Thank you kindly for the friendly, professional and hard working team." which was dated 29th March on the delivery note.
We strive to give our customers the best service possible and will always keep our communication open to everyone we are moving.
Thanking you Kindly
Regards
Amazing Transport Team!