Bad service - Amazing Transport

Item: Amazing Transport And Warehousing
Rating: 1

We have been trying to get this move sorted out since mid Feb. We initially booked for 12 March. On Monday 13 March we contacted them and all of a sudden the below emails came through with higher rates. As far as my business knowledge goes, if you quote a price you stick with that price. They had 3 separate opportunities to advise they quoted wrongly before the move date. Now almost daily that week they add extra costs. The initial quote was for R 4650 and ended at almos R8000.00. They blamed an ex employee for the mistake, in busines when you quote some one price that should be the price regardless, especially when it was the companythat made the mitake. The moving truck only arrived on the 16th of March 2017 and only deliverd on 20 March 2017. Accoring to the original discussion we were told that the pick up point is on the route. Then when we phoned on 13 March Alec said that that the previous employee had quoted us wrong and there is still another almost R4000.00 payable. we had come to tha agreement that we would pay a little over half of what it outstanding and the once the load was dleiver we would pay the pay the rest. Alec sent an email again with a different price. Again with a new erros. The had forgotten to add VAT. The final payment should have been R 1850.00 we had agreed to add the vat and the final payment was agreed on R 2109.00 incl vat. They let us know the move will be on 15 March adn we had to pay the final amount. Thern again sent us an invoive or over R 2800. Alec had advised the that we had agreed on R 2109 and that the payment will be made as soon as everything is loaded As from 15 March we could not get hold of any of their employees. The hung up when we phoned and blocked alll our contact numbers. The security at the estate eventually let us know that the move was loaded. Again after that we could not get hold of anyone to know when it will be delivered. We phoned from another number again to which they were very agitated and shouted that the load would arrive on Monday 20 March. This was only by the Saturday that we got hold of them. On Monday 20 March no move had arrived. No one answered their phones regardless from which number we had phoned. The move only arrived on 21 March Everybody has understading for mistakes made. But they had ample time to see there was a mistake made and resend a proper invoice and apology. We did not once receive invoices for the increase only emails stating higher prices. After everything was paid in full and our moved loaded we could not get hold of them at all. We had no way of knowing if our move would arrive. Please be very careful when considering using them. The moving team is very professional, the management and operations team not at all!!! They quote the cheapest price to lure you in then hit with hidden costs and "mistakes" made. We have given them up with the Movers association .

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