Not so amazing holiday
<p>I am only on day 4 of my trip of 13 days and I am dreading what is to come. We prebooked our holiday in September and paid ahead. It is now April and I am stranded in Milan with a cancelled reservation. While communication was stellar during the booking phase, the customer service fled out the door once they had our money. This company did absolutely no follow ups with us in the weeks leading up to the holiday. They did not ensure all the vouchers were still in place. A tour already cancelled on us two days ago and now it turns out that after booking a hotel for us the ******s cancelled right after sending us the confirmation. Now we are stranded with nowhere to go for 2 days.</p> <p>In fact this particular part of the booking booking we made 7 months ago did not hold up 3 times.Which means this company sat on our money for 7 months before paying it. Then when they lost the booking to the originally booked hotel they set us up with another, but 2 days before our trip cancelled that one too. They then made the above ****up of a booking without letting us know they cancelled it. What is more they neglected to let us know that at hotel nr 3 there will be a parking charge of 19€ a day. I'm on holiday and furious. So even if it worked out it would cost me a meal a day for parking which I obviously did not budget for.</p> <p> </p> <p>Worst experience and we still have nowhere to sleep. And who knows what lies ahead with 9 days to go.</p> <p>Never ever use this company if you want reliability. In fact, just never use them.</p>