Inhumane treatment by Amathole services

My brother is a member of amathole funerals, stanger branch, he did an upgrade so that my mother can be buried in a dome casket, we were told that the quotation will be 26 573.04 including he**** hire due to the dome being big. And we agreed that we will pay this. We then went to their offives to pay, howevr we were then suddenly told this would be 30 559.00 which will were not told. About. We spoke to the manager smangele Mpungose, who was very badin her communication. Insisting that we have to pay for the money. While talking to her she showed lack of disntrest in what we were saying and dropped the call before we concluded our discussion as it stand we are left hanging and no communication about the issue.