Amathole is a ****

i have app**** for the policy to cover 12 people in 2022 March, i send a whatsApp to the person i was speaking to and the list of people i want to be covered, they gave me a number to use when i am paying at Boxer, Pick and pay, i have been receiving an sms reminding me to pay and after paying they send an sms thanking me for making payment, i recently lost my grandmother, she was one of the people on my list, i called them to claim, to my suprise they told me that it does not any names under my policy except mine, meaning i didnt cover anyone, it only my name, i started paying R250 and now its R280 meaning i have been paying for nothing since 2022, why was that not picked that the names are not showing whereas they send me sms reminding me to pay without fail, i went to their offices at Bara mall, was told that they can add the names but i will have a waiting period of 5 months, WHAT A JOKE, i have been paying on time every month and i never skip not even one month, Amathole is a joke, they are misleading us, they dont value their clients, they are selling us dreams, i wants my money that i have been paying since 2022 and i promise will use all the resources i have to make sure that they are exposed, will even call ukhozi FM because i heard about on Ukhozi, meaning they are working together to mislead people of SA, they are ****ming people their hard earned cash, not in my watch