JM
Johan M
1 reviews | Active since Nov 2010
04 Apr 2024, 19:35
Aramex - Worst Experience
We posted a parcel on 27 March 2024 from Krugesrdorp to and address in Kemptonpark - it is now 8 days later and the parcel is still not delivered. Every day there is a different reason why the parcel was not delivered. This is the worst experience with Aramex since we started using them many years ago.
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Replies (1)JM
Johan M's updateReviewer Update
05 Apr 2024, 19:37It is a day later and the parcel is still not delivered. Many phone calls to them with even more excuses.
Worst of all, there is no way for a customer to escalate the problem, all discussions are with help desk agents and senior management is unaware that Aramex’s customers are unhappy.
It seems as if George van der Merwe is the MD, but his contact details are nowhere to be found.
Worst of all, there is no way for a customer to escalate the problem, all discussions are with help desk agents and senior management is unaware that Aramex’s customers are unhappy.
It seems as if George van der Merwe is the MD, but his contact details are nowhere to be found.
JM
Johan M's update05 Apr 2024, 19:37
Reviewer Update
It is a day later and the parcel is still not delivered. Many phone calls to them with even more excuses.
Worst of all, there is no way for a customer to escalate the problem, all discussions are with help desk agents and senior management is unaware that Aramex’s customers are unhappy.
It seems as if George van der Merwe is the MD, but his contact details are nowhere to be found.
Worst of all, there is no way for a customer to escalate the problem, all discussions are with help desk agents and senior management is unaware that Aramex’s customers are unhappy.
It seems as if George van der Merwe is the MD, but his contact details are nowhere to be found.