ARAMEX 100% useless in client service

What a bad experience dealing with this "company" my parcel arrived in SA on 2020-11-23 showing on their website that it is at customs clearance now 17 days later I phoned them to enquire what is the holdup where I was informed that I have not updated my details and they needed my ID and verify my email address THIS INFO WAS NEVER REQUESTED SO HOW SHOULD I HAVE KNOWN TO "UPDATE" IT. my phone number is on the waybill why was I not contacted, the rude teleoperator from their call centre just pass the buck and take no responsibility for issue cheated solely by ARAMEX. How many other clients are waiting for there parcels to clear through customs being delayed by ARAMEX not informing clients that there is outstanding info required not communicated to them?