Money money no human decency

We had our day booked at the spa for today. Unfortunately I am a migraine sufferer and that is not something that can be planned. So I woke up with a migraine. We had to b there at 9:15. I phoned them 8:00, to let them know I really can't do this and if we can postpone. They tried to convince me to come in, I decline, seeing that my migraines get quite bad. They send me a cancellation policy note telling me, I'll not get a refund nor a postponement, because I didn't cancel 2 days prior to the appointment. As if I would have known I was going to have a migraine. This is a low blow for a customer who paid almost R4000 for a treatment and a stay over. BAD CUSTOMER SERVICE....