poor service, misleading and *********** staff including attitude from managers

<p>i recently booked at amazingwe over easther through booking on line dot come, the accommodation was for three nights 2 adults and a child. according to the booking confirmation the cost was R2520, however they went on to deduct R4050 from my account. upon enquiring i was informed that the confirmation i received was a description of the room not my booking. i spoke to the following managers Obert, Douglas,Minah and the following staff members Kea and Neo. None of them could resolve my query. They promise to call back which never happens and no one seems to know what they are doing. i have on numerous occassions requested the details of the owner as the front office i dealt with were super *********** to no avail. I have left my contact details so that the owner could at least call back, this has not happened either. not sure if my messages were passed on to him.</p> <p> </p> <p>If you intend booking with Amanzingwe please double check the details and always request everything in writting. Douglas had promised that the refund will be made after my stay and this was before i checked in, when i got there after having driven all the way i was informed that things had changed and he was off his phone going straight into voicemail.</p> <p> </p> <p>I discussed with the manager on duty on the Friday who promised to sort out the matter, i checked out on a Monday and still the matter was not resolved.</p> <p> </p> <p>i am very dissapointed, what i find hilarious is that they motto reads, blah!! bhla!!! service is a right</p>