I lost a child in a ...

I lost a child in a car accident April13 -2025 I go to report it to Amahle Benefit Scheme Insurance I gave them my police number and my ID number they told me that ima not appear to there system but they receive my premiums every month and they give another police number I told them that one lapsed 2020 and I joined again at 2023 they refused to show me the list of the people that I covered but I have mine I'm very disappointed that they never helped me until now