DISGUSTING CUSTOMER SERVICE!!!!!!!!!!

<p>Honestly the worst customer service experienced. We arrived on Friday night to sockets and lights not working. We followed up with management who assured us the problem would be fixed the next morning. We then woke up to cold water in our chalet. We advised management of this issue and were informed that a we could take a shower in a vacant chalet. We then had to follow up with management 3 times as to when we would be taken to the Chalet - eventually at 3pm after the staff even noted that we were honestly be treated the most unfair from all the other lodgers we were taken to the Chalet. Upon beginning our shower, staff entered the Chalet, telling us to "hurry up and get out". Throughout the whole process, NOT ONCE did Basil and the rest of the management team check if we needed anything in the midst of our stay, compensate us in any way or even through common courtesy express a real apology. We had technicians in our room "trying to fix an issue beyond their control" at 22h00 so we could not rest, something that was only, clearly being looked at in our particular chalet at that time, not a peep throughout the whole of Saturday afternoon - why did we have to keep following up, our waitor following up trying to be of assistance to us? Even as we checkout, we are offered some slap stick explanation, told about a braai that "we can come to if we want". Management didn't even bother to apologise, they sent a waitor to come get our keys so they didn't have to deal with us at their main office. DISGUSTING, DISGUSTING, DISGUSTING!!!!!!! What a HORRIBLE experience! We will not be returning!</p>