Gross Negligence on Group Life Insurance Policy

Our group life policy managed by ACS is a massive stuff up. Even though Discovery claims retrospectively that we would have been covered this is an attempt to sweep the reality under the carpet and our brokers being ACS is allowing this instead of fighting for what is right on our behalf. Every piece of documentation we have indicates that for the past 2 years members were not properly covered and at massive risk due to the combined gross negligence of ACS and Discovery, yet even today (more than 2 years after initiating this policy) the underwriting requirements for some members have not yet been finalized. The service level in general is disgusting with ex-employees being left on the scheme fro more than 6 months after it has been requested in writing for them to be removed. Queries takes on average anything between 2 weeks and 2 months to be answered and one has to repeatedly follow up with the ACS if instructions issued have been executed or for responses to questions asked. Certain documents requested from them on 22 January has still not been provided despite 7 repeated requests for it. If you can avoid this firm - do so... the service level is shocking and the ethics worse.