1 reviews | Active since Jan 2013
********* and unprofessional !
Giving 1 star because there is nothing less - If I could it would be minus 10. Do Not use this company - Alistair Armstrong and his sons Luke and Liam. I bought a Full solar system (paid for it in full) I paid for delivery too and I never got it delivered. Alistair kept making excuses as to why they couldnt deliver it so I told him Id come fetch it, which he also made excuses about. Eventually I went there and fetched it myself (which was in a back room of someone elses house) and he was very upset that I did that while he was out and he was upset that his son helped me to get it in my car and out at my house as he offered to come and help me get it out. I also paid over R5000 for solar mounts which I never got. After waiting months for an installation as he was too busy he said he would help me by using a new team of guys who were busy learning and he would do it at a reduced cost. I was a bit weary but he ensured me he would be there and make sure everything was done 100%. His team of 6 guys pitched up at my house and started installing. On the same day they stood on my grandsons bed and broke it as they went right through the slats and also broke the whole side of it. Alistair never came to check on them, When I told them they broke my bed. He got all uptight with me and told me they were just learning and he is pulling them from site. I told him if they needed a ladder I would have gladly given them one if they only asked. He never came back to finish my installation and I never saw my solar mounts. I had to find somone else to finish off my installation, I was then told there were parts missing from my inverter, as well as my Battery, so I phoned Sunsynk to check the history of the inverter, to be told that it was actually second hand and was previously installed elsewhere, and I had to get it unbind as well. I also had to try find the parts that were missing from my system. I told Alistair about this and he blocked me immediatley. I havent been able to get hold of them to get my warrantys or the missing parts. I saw one of his sons at the gym and when I went to speak to him again. He walked off and ignored me, Please stay away from this company. They willl take what they can get from you and run away!! They are very unprofessional and *********
I hope this message finds you well.
I would like to clarify a few points regarding the situation you mentioned, as it seems there are some misunderstandings that need to be addressed.
First, I want to make it clear that this issue has no connection to AM Solar, my company. All the assistance and products I provided were done on a personal basis, as a favor to you, and not under the formal service structure of AM Solar. Initially, I provided a quote for a fully installed solar system for both you and your daughter, which neither of you accepted. Despite that, I went out of my way to assist in fixing your daughter's solar installation free of charge, even though it was installed by another company.
When you expressed financial constraints, I personally offered to help by selling you a 5kW Sunsynk inverter, along with batteries and panels, at cost. This offer was well below the usual market price and our standard pricing. Due to your limited budget, I suggested that you have your electrician friend handle the installation, as you could not afford our professional installation fees.
When you asked for further assistance, we arranged for our newly hired installation team to work on your project as part of their training, with your full agreement. You were only charged for travel and miscellaneous expenses. However, there were some logistical issues, including missed deliveries due to your unavailability, which led to you needing to collect the items from our office. While I understand this may have been inconvenient, it was necessary given the circumstances.
Regarding the bed, it was unfortunately damaged while our team was moving it to create space for the installation. It seems the bed was already in a fragile state, and it fell apart when it was moved. While I regret the incident, it is unfair to hold me or AM Solar responsible for it.
Lastly, the review you posted on HelloPeter appears to contain several inaccuracies and does not reflect the personal nature of the assistance I provided. Given the situation and the significant efforts made to support you, I kindly ask that you remove the review, as it misrepresents the context of our agreement.
Thank you for your attention to this matter.
Best regards,
Alastair Armstrong
COO, AM Solar - Professional Solar Solutions (Elec. Eng.)
I hope this message finds you well.
I would like to clarify a few points regarding the situation you mentioned, as it seems there are some misunderstandings that need to be addressed.
First, I want to make it clear that this issue has no connection to AM Solar, my company. All the assistance and products I provided were done on a personal basis, as a favor to you, and not under the formal service structure of AM Solar. Initially, I provided a quote for a fully installed solar system for both you and your daughter, which neither of you accepted. Despite that, I went out of my way to assist in fixing your daughter's solar installation free of charge, even though it was installed by another company.
When you expressed financial constraints, I personally offered to help by selling you a 5kW Sunsynk inverter, along with batteries and panels, at cost. This offer was well below the usual market price and our standard pricing. Due to your limited budget, I suggested that you have your electrician friend handle the installation, as you could not afford our professional installation fees.
When you asked for further assistance, we arranged for our newly hired installation team to work on your project as part of their training, with your full agreement. You were only charged for travel and miscellaneous expenses. However, there were some logistical issues, including missed deliveries due to your unavailability, which led to you needing to collect the items from our office. While I understand this may have been inconvenient, it was necessary given the circumstances.
Regarding the bed, it was unfortunately damaged while our team was moving it to create space for the installation. It seems the bed was already in a fragile state, and it fell apart when it was moved. While I regret the incident, it is unfair to hold me or AM Solar responsible for it.
Lastly, the review you posted on HelloPeter appears to contain several inaccuracies and does not reflect the personal nature of the assistance I provided. Given the situation and the significant efforts made to support you, I kindly ask that you remove the review, as it misrepresents the context of our agreement.
Thank you for your attention to this matter.
Best regards,
Alastair Armstrong
COO, AM Solar - Professional Solar Solutions (Elec. Eng.)