sR
stafford R
1 reviews | Active since Jan 2023
27 Jan 2023, 20:17
AM Solar - hopeless after sales service
Great initial installation, but absolutely terrible after sales service. Has completely ignored all calls requesting help on the system. Unless its about them making alot of money on the deal, they will completely ignore any call for after sales service.
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AM Solar's replyOfficial
05 Sept 2024, 16:15Dear Stafford,
I sincerely apologize for the delay in responding to your request. After reviewing the situation, it appears that you reached out during an exceptionally busy period last year, and I regret that I did not address your inquiry in a timely manner, as you did email me directly.
At the time, I was personally traveling across the country, overseeing the commissioning of several large commercial installations, and unfortunately, I missed your request. This is certainly not the level of service we aim to provide, and I take full responsibility for the oversight.
We truly value your business, and I would like to find a way to make this right. Please let me know if there is anything we can do to rectify the situation or improve your experience with us moving forward.
Once again, I sincerely apologize for the inconvenience caused and appreciate your understanding.
Best regards,
Alastair Armstrong (Elec. Eng.)
COO, AM Solar - Professional Solar Solutions
I sincerely apologize for the delay in responding to your request. After reviewing the situation, it appears that you reached out during an exceptionally busy period last year, and I regret that I did not address your inquiry in a timely manner, as you did email me directly.
At the time, I was personally traveling across the country, overseeing the commissioning of several large commercial installations, and unfortunately, I missed your request. This is certainly not the level of service we aim to provide, and I take full responsibility for the oversight.
We truly value your business, and I would like to find a way to make this right. Please let me know if there is anything we can do to rectify the situation or improve your experience with us moving forward.
Once again, I sincerely apologize for the inconvenience caused and appreciate your understanding.
Best regards,
Alastair Armstrong (Elec. Eng.)
COO, AM Solar - Professional Solar Solutions
AM Solar's reply05 Sept 2024, 16:15
Official
Dear Stafford,
I sincerely apologize for the delay in responding to your request. After reviewing the situation, it appears that you reached out during an exceptionally busy period last year, and I regret that I did not address your inquiry in a timely manner, as you did email me directly.
At the time, I was personally traveling across the country, overseeing the commissioning of several large commercial installations, and unfortunately, I missed your request. This is certainly not the level of service we aim to provide, and I take full responsibility for the oversight.
We truly value your business, and I would like to find a way to make this right. Please let me know if there is anything we can do to rectify the situation or improve your experience with us moving forward.
Once again, I sincerely apologize for the inconvenience caused and appreciate your understanding.
Best regards,
Alastair Armstrong (Elec. Eng.)
COO, AM Solar - Professional Solar Solutions
I sincerely apologize for the delay in responding to your request. After reviewing the situation, it appears that you reached out during an exceptionally busy period last year, and I regret that I did not address your inquiry in a timely manner, as you did email me directly.
At the time, I was personally traveling across the country, overseeing the commissioning of several large commercial installations, and unfortunately, I missed your request. This is certainly not the level of service we aim to provide, and I take full responsibility for the oversight.
We truly value your business, and I would like to find a way to make this right. Please let me know if there is anything we can do to rectify the situation or improve your experience with us moving forward.
Once again, I sincerely apologize for the inconvenience caused and appreciate your understanding.
Best regards,
Alastair Armstrong (Elec. Eng.)
COO, AM Solar - Professional Solar Solutions