Always
Unclaimed Business
|1.7|6 Reviews (last 12 months)|This business does not respond to reviews
Always
Unclaimed Business
|1.7
6 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Always Connect delivers a sharply divided experience. Callers who reach agents such as Wandile, Takalani, Masana, Mbali and Karabo report fast, courteous help, with debit order queries and cancellations often resolved in minutes. Against this, a persistent group of South African customers describe unauthorised debit orders of amounts they never authorised, missing service delivery, difficulty securing refunds, and calls being dropped when they follow up. Frustration escalates to bank disputes and threats of National Consumer Commission complaints, suggesting billing consent and cancellation processes need urgent attention.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|6 Reviews
Oct '25 - Sep '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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CT
Courtney T
1 reviews | Active since Dec 2024
3 May 2026, 10:41
Always sucks
I am so sorely disappointed in this brand. Considering you plague me with ads constantly, how on earth can you sell pads that can't even absorb a shot glass of water? What happens to a teenage girl when she must now go to school with these leaking thin pads? Stick to Kotex this brand is not trustworthy.
Helpful (0)
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Courtney T
1 reviews | Active since Dec 2024
3 May 2026, 10:41
Always sucks
I am so sorely disappointed in this brand. Considering you plague me with ads constantly, how on earth can you sell pads that can't even absorb a shot glass of water? What happens to a teenage girl when she must now go to school with these leaking thin pads? Stick to Kotex this brand is not trustworthy.
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Replies (0)AP
Adleen P
1 reviews | Active since Apr 2026
10 Apr 2026, 05:56
Always Pads is worthless
The new Always pads is so horrible, that it's not even worth the price i pay , It doesn't absorb fast enough which leads to leaks, as a women to be in public and having my clothes messed up , its embarrassing, no1 is going to compensate me for that , please go back to the old always , I have been using always from the age of 9 now im 40, and the quality of always now is **** ,
Helpful (0)
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Adleen P
1 reviews | Active since Apr 2026
10 Apr 2026, 05:56
Always Pads is worthless
The new Always pads is so horrible, that it's not even worth the price i pay , It doesn't absorb fast enough which leads to leaks, as a women to be in public and having my clothes messed up , its embarrassing, no1 is going to compensate me for that , please go back to the old always , I have been using always from the age of 9 now im 40, and the quality of always now is **** ,
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Replies (0)ST
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Koketso M
1 reviews | Active since Feb 2023
30 Oct 2025, 09:12
I need answers
I’m extremely disappointed by the lack of response from Always (P&G South Africa) after raising a serious concern about their Always Cotton Soft Ultra Thin pads that I purchased from Clicks. Both packets were completely different from the usual Always product — they had no branding, no absorbent blue layer, and no internal markings. I immediately contacted P&G with pictures and detailed information, but it’s been over a week with no feedback, no acknowledgment, and no accountability. As someone who has trusted this brand for years for myself and my siblings, this experience has completely shaken my confidence. If these are supposedly “new and improved,” why aren’t they listed or advertised anywhere? And if they’re not, how sure is P&G that counterfeit or faulty products haven’t been distributed under their name? To make things worse, Clicks’ customer helpline told me they couldn’t assist further because of POPIA, which makes no sense when a customer is simply asking for a refund and clarity. I have reached the point where I’ll be escalating this through the Consumer Goods and Services Ombud (CGSO) because I refuse to let this issue be ignored. It’s not just about money — it’s about consumer safety, transparency, and accountability.
Helpful (0)
|Replies (0)KM
Koketso M
1 reviews | Active since Feb 2023
30 Oct 2025, 09:12
I need answers
I’m extremely disappointed by the lack of response from Always (P&G South Africa) after raising a serious concern about their Always Cotton Soft Ultra Thin pads that I purchased from Clicks. Both packets were completely different from the usual Always product — they had no branding, no absorbent blue layer, and no internal markings. I immediately contacted P&G with pictures and detailed information, but it’s been over a week with no feedback, no acknowledgment, and no accountability. As someone who has trusted this brand for years for myself and my siblings, this experience has completely shaken my confidence. If these are supposedly “new and improved,” why aren’t they listed or advertised anywhere? And if they’re not, how sure is P&G that counterfeit or faulty products haven’t been distributed under their name? To make things worse, Clicks’ customer helpline told me they couldn’t assist further because of POPIA, which makes no sense when a customer is simply asking for a refund and clarity. I have reached the point where I’ll be escalating this through the Consumer Goods and Services Ombud (CGSO) because I refuse to let this issue be ignored. It’s not just about money — it’s about consumer safety, transparency, and accountability.
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Replies (0)sM
sthandiwe M
1 reviews | Active since Jun 2014
25 Sept 2025, 09:45
Always Dry-weave top-sheet quietly removed
I need to understand why Always have done away with the dry-weave topsheet and gel technology which made them the best pad out there? It also made them the most expensive pad but now we are paying a premium price for a leaky pad and their packaging says nothing about the removal of the topsheet! If you are a bulk shopper, like me, you now have tones of pads that do not do what they used to do. So annoying!
Helpful (0)
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sthandiwe M
1 reviews | Active since Jun 2014
25 Sept 2025, 09:45
Always Dry-weave top-sheet quietly removed
I need to understand why Always have done away with the dry-weave topsheet and gel technology which made them the best pad out there? It also made them the most expensive pad but now we are paying a premium price for a leaky pad and their packaging says nothing about the removal of the topsheet! If you are a bulk shopper, like me, you now have tones of pads that do not do what they used to do. So annoying!
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Replies (0)