Calls and emails unanswered. You'll only get to talk to an AI.

Terrible customer service experience. I ordered a Pure Pleasure electric blanket in June, it was delivered and I was happy with it until the one side stopped working one night.

Trying to contact Alva for customer support has been a nightmare. I initially tried through the chat service on their website... which is actually some AI clanker instead of an actual human. The clanker assured me that it would pass along the feedback but had no way of providing any verification that that would happen.

Didn't hear anything for days.

Tried using the chatbot again and then eventually got a reply from customer service via email 3 days later. I rep**** 10 minutes later with the necessary details. That was on Thursday morning. On the following Tuesday I followed up about my request. Nothing. It's now Thursday.

I tried calling the number on their website. I pressed 2 for customer service. At which point the line rang for a solid 2 minutes before a receptionist picked up. She assured me she would pass me along to customer service. That rang for a minute before passing me back to the poor receptionist. This happened at least 5 times before she tried to pass me to a manager. Whose phone also just rang for a solid 2 minutes before bouncing me back to reception.

Nobody at this company seems to answer the phones?

Eventually I was put directly in contact with a customer service rep who then had me forward my original email chain with customer service and assured me that I would be helped properly now. I have very little confidence.

Holy ***** dude, if I knew this would be the experience after ordering I would have just paid the extra to get the same product elsewhere. Emails and calls don't get answered, the only one you get to talk to is the disgusting clanker on the website.