Aluspace

In November 2024 I paid a deposit of thousands of rands to Ricardo Stickling, Director of Aluspace to manufacture and install aluminium windows and doors at my house. On the 14th of November 2024 he informed me that his company cannot fulfil the commitment on time as requested. He gave me an option for a delayed installation ( January 2025) or a full refund of my deposit. To accommodate him we agreed on a payment plan. We have been contacting him up to date to refund the full amount, but he has not kept his word to pay us back our money as per our agreement. His business is still operating and he continues to supply and install for other clients, generating an income, but not refunding us our deposit. I am overwhelmed with disappointment, we could have insisted that he refund us immediately, but out of good will we agreed on a payment plan to assist him with his financial strain, sadly he did not honour his commitment to us. How is it fair that we as customers have to carry the financial burden for a supplier that can't manage their commitments or financials?