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Alan A
1 reviews | Active since Nov 2023
01 Nov 2023, 14:49
Unacceptable work and became aggressive to us when asked to do it right
We have been horrified by our experience with Alucape. When we raised various concerns about the quality of the work, Jacques, the owner, became aggressive and attempted to intimidate us and threatened to remove the sliding and stacking doors from our property, even though we had already paid in full for the materials, over one hundred thousand rand. We had a licensed inspector review the installation, and his opinion was that the door installation was poor in various aspects, including that the waterproofing was poorly app****, the incorrect method was used for sealing, that the door frame was not square in the wall opening, that leaking and sagging are expected to occur due to the methods used, and that the finish is already scratched in various places. We sent the findings of the report to Jacques and he continues to be rude and unpleasant, instead of actually committing to fix the numerous problems with their unacceptable work. If this is Alucape's attitude on Day 1, we fear we will also struggle with obtaining warranty service in future.
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Replies (5)
AluCape Expert's replyOfficial
01 Nov 2023, 15:20Mr Abrahams. Herewith my response. I don't know how I can get aggressive because I did not have one telephonic conversation or one conversation in person. Not with you or with anyone else. So that's a lie. Please prove me wrong. You are hiding behind an email and i dont even have your tel number. A simple phone call from you would have done wonders. You have my number. However, I did say on an email that the doors stay my property until paid for in full and i will remove it if you dont pay. That is true. I said that after you committed twice in an email that you will pay the balance, which you did not. So, trying to imply that you paid in full is another lie. You then got a so called "impartial" independent building inspector which gave a report of which 90% of the content is irrelevant to our installation. I spoke to Martin from PMS Inspections, and he categorically denies that he ever said out installation is shocking (as you claim in an email) . So, another lie from your side. The only issue he had was with the waterproofing. Nothing else. You were not prepared to give me a few hours to respond to this report. You gave a comprehensive irrelevant report to which i needed a few hours to respond. It is now exactly 6 hours since i received the report and you find it good to write something negative like this. You cannot simply give me a report and expect me to react immdeiately. I need to work through your allegations and respond. Both you and your wife Tarryn started threatening with your attorneys (in writing) when i don't react immediately. Your wife also threatened me to hold me accountable for scratches because the plastic covering came loose. Demanding we drive from Strand to Hout Bay to put on a piece of tape. Wind blows and tape could come loose. It is normal. You have lots of builders on site that could just sort out the plastic. It is just another of your attempts not to pay the balance. So I will put it in simple terms for you. Pay me the balance you owe me. Stop lying and stop threatening me. We are always more than willing to rectify any mistakes, but we hate it when people start making up stories and lying. We react kindly to kind people. Jacques Briel. AluCape.
AluCape Expert's reply01 Nov 2023, 15:20
Official
Mr Abrahams. Herewith my response. I don't know how I can get aggressive because I did not have one telephonic conversation or one conversation in person. Not with you or with anyone else. So that's a lie. Please prove me wrong. You are hiding behind an email and i dont even have your tel number. A simple phone call from you would have done wonders. You have my number. However, I did say on an email that the doors stay my property until paid for in full and i will remove it if you dont pay. That is true. I said that after you committed twice in an email that you will pay the balance, which you did not. So, trying to imply that you paid in full is another lie. You then got a so called "impartial" independent building inspector which gave a report of which 90% of the content is irrelevant to our installation. I spoke to Martin from PMS Inspections, and he categorically denies that he ever said out installation is shocking (as you claim in an email) . So, another lie from your side. The only issue he had was with the waterproofing. Nothing else. You were not prepared to give me a few hours to respond to this report. You gave a comprehensive irrelevant report to which i needed a few hours to respond. It is now exactly 6 hours since i received the report and you find it good to write something negative like this. You cannot simply give me a report and expect me to react immdeiately. I need to work through your allegations and respond. Both you and your wife Tarryn started threatening with your attorneys (in writing) when i don't react immediately. Your wife also threatened me to hold me accountable for scratches because the plastic covering came loose. Demanding we drive from Strand to Hout Bay to put on a piece of tape. Wind blows and tape could come loose. It is normal. You have lots of builders on site that could just sort out the plastic. It is just another of your attempts not to pay the balance. So I will put it in simple terms for you. Pay me the balance you owe me. Stop lying and stop threatening me. We are always more than willing to rectify any mistakes, but we hate it when people start making up stories and lying. We react kindly to kind people. Jacques Briel. AluCape.
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Alan A's updateReviewer Update
01 Nov 2023, 15:30Jacques, We have paid in full for all the materials. We committed to paying for the installation when the installation is acceptable, which it is clearly not. You have made multiple false accusations of lying which are additional signs of your aggression. Do the job right, and stop being so argumentative.
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Alan A's update01 Nov 2023, 15:30
Reviewer Update
Jacques, We have paid in full for all the materials. We committed to paying for the installation when the installation is acceptable, which it is clearly not. You have made multiple false accusations of lying which are additional signs of your aggression. Do the job right, and stop being so argumentative.
AluCape Expert's replyOfficial
01 Nov 2023, 15:38Labeling me as aggressive without ever meeting me in person is just a myth you create in your own head. You have a one sided view of this and you are entitled. Your lone 1star review out of more than a 100 x 5 star reviews between Hello Peter and Google speaks volumes, We could have sorted this long ago.
AluCape Expert's reply01 Nov 2023, 15:38
Official
Labeling me as aggressive without ever meeting me in person is just a myth you create in your own head. You have a one sided view of this and you are entitled. Your lone 1star review out of more than a 100 x 5 star reviews between Hello Peter and Google speaks volumes, We could have sorted this long ago.
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Alan A's updateReviewer Update
01 Nov 2023, 19:16We communicate in writing so we have record of the unsatisfactory issues in writing. We are certainly not the only ("lone" as you claim) 1-star review on Hello Peter nor on Google. I see another 1-star review on HelloPeter titled "Avoid at all costs!" mentioning "the window was installed the result was shocking ", "installed skew", "they just tell you what you want to hear and do not deliver. After working in the construction industry for many years, this is one of the worst experiences I have had with a contractor". And a 1-star review on Google saying "you **** with your response". In your reply to that review you then malign the business of the review writer, which is unprofessional and retaliatory. Given your website claims you have been in business 10 years, one wonders what proportion of your customers have posted online reviews. Your contract with us states very prominently at top right "100% Satisfaction Guaranteed", and we expect you to live up to that. So far you have fallen far, far short.
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Alan A's update01 Nov 2023, 19:16
Reviewer Update
We communicate in writing so we have record of the unsatisfactory issues in writing. We are certainly not the only ("lone" as you claim) 1-star review on Hello Peter nor on Google. I see another 1-star review on HelloPeter titled "Avoid at all costs!" mentioning "the window was installed the result was shocking ", "installed skew", "they just tell you what you want to hear and do not deliver. After working in the construction industry for many years, this is one of the worst experiences I have had with a contractor". And a 1-star review on Google saying "you **** with your response". In your reply to that review you then malign the business of the review writer, which is unprofessional and retaliatory. Given your website claims you have been in business 10 years, one wonders what proportion of your customers have posted online reviews. Your contract with us states very prominently at top right "100% Satisfaction Guaranteed", and we expect you to live up to that. So far you have fallen far, far short.
AluCape Expert's replyOfficial
01 Nov 2023, 19:34You are just a faceless, voiceless ***ard trying to find ways not to pay what you owe us. Looking for friends. Well done on finding a lone voice between a 100 x 5 star reviews. Luckily only few bad people exist on earth. You really make me laugh. You are the type that will do anything to businesses who dont dance to your music. Keep going.
AluCape Expert's reply01 Nov 2023, 19:34
Official
You are just a faceless, voiceless ***ard trying to find ways not to pay what you owe us. Looking for friends. Well done on finding a lone voice between a 100 x 5 star reviews. Luckily only few bad people exist on earth. You really make me laugh. You are the type that will do anything to businesses who dont dance to your music. Keep going.