Disappointing After-Sales Service from Altitude BPO

I am writing to share my experience with the after-sales service provided by Altitude BPO, which has been quite disappointing. It has been over a month since I reached out regarding my migration case, and despite being informed that the relevant department is aware of my situation, I have yet to receive any feedback.

I initially agreed to the package migration based on the assurance from a sales representative that my new payment would only differ by R50 from my previous amount of R918, and that the terms of my contract with Telkom would remain unchanged. Unfortunately, this turned out to be misrepresented, as I am now paying R151 more than before, and my contract has been extended to July 30, 2026—changes I did not agree to.

Additionally, I have attempted to contact the person in authority multiple times, only to be told that they are either in a meeting or unavailable.

I have given ample time for this issue to be rectified, but if it remains unresolved, I hope this review serves as a cautionary tale for others considering the services of Altitude BPO.