TM
Tintswalo M
1 reviews | Active since Dec 2021
06 Jan 2022, 16:25
Refusal to Pay Rental Refund - Altiru Properties
Hi Hello Peter, Please note that i disputed the initial rental deposit that i was supposed to receive and all of a sudden they increased my refund from R381 to 861 after engaging their Principal Francois Smit. Altiru properties does not conduct their business in good faith. They try to find all the tricks in the book to evade paying out a deposit refund.
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Replies (2)
ALTIRU PROPERTIES's replyOfficial
06 Jan 2022, 17:48There are legitimate deductions for maintenance and cleaning that have been properly documented and communicated. Unfortunately the tenant's negligence caused us much work for which we did not charge him, which was also explained. No tricks were played as alleged. I find it cheap to then run to HelloPeter to vilify Altiru Properties when the tenant is sour that he didn't get away from his obligations.
ALTIRU PROPERTIES's reply06 Jan 2022, 17:48
Official
There are legitimate deductions for maintenance and cleaning that have been properly documented and communicated. Unfortunately the tenant's negligence caused us much work for which we did not charge him, which was also explained. No tricks were played as alleged. I find it cheap to then run to HelloPeter to vilify Altiru Properties when the tenant is sour that he didn't get away from his obligations.
TM
Tintswalo M's updateReviewer Update
06 Jan 2022, 21:52I strongly believe that cheap is when a business that claims to be legit and professional evades to honour its obligation by playing hide and seek in reconciling a mere refund deposit of R5 950,00, how can a refund from a professional business take 37 days?. Please note that i have the right to use this platform to raise my dissatisfaction from the customer service and unfair treatment that i received from your company. I have been making follow-ups regarding my objection and i have been told by Jurg Schoeman that the esteemed Principal (Francois Smit) is travelling, does this mean that i have to be prejudiced because someone is travelling and enjoying himself whilst i am suffering financially and emotionally, is that not also cheap for a professional business?
First and foremost, you initially claimed that my refund is R381 after i constantly nagged Jurg Schoeman for feedback. Let me remind you that Jurg Schoeman only responded to me on the 27th of December 2021 after twenty six (26) days of nagging. I have been calling, sending Whatsapp messages and emails to Jurg Schoeman with no responses. Please note that when i objected the refund that he initially claimed is due to me, suddenly the refund changed from R381 to R861 and this is after Francois Smit promised to give me feedback during the course of the day on the 05th of January 2022 and he only responded at 20H24 after i nagged and reminded him at 17h02 on the 05th of January 2022 for a response and this is clear that he only responded just to get me off his back.
My question is why the sudden change on the refund figure? this means that you initially inflated the figures that Jurg Schoeman initially sent to me on the 27th of December 2021, the fact that the figure changed means that everything is inaccurate. Jurg Schoeman clearly indicated that your company paid a stand alone amount of R480 towards cleaning of the inside of the main bedroom cupboards, lights, curtain rails, kitchen countertop and my question is why are you s****ping the amount because you incurred the cost? More over, how do you clean lights and curtain rails?
Furthermore, the cleaning invoice is dated 30 November 2021 whereas i did an inspection on the 01st of December 2021, how was the cleaning done on the 30th of November 2021 whereas i moved out of the apartment on the 01st of December 2021 and this confirms my assertion that you are just evading to pay me my refund. Why did you also fail to furnish with a proof of payment for the cleaning service? You also claim that i did not return the keys, how come the outgoing inspection report did not flag that?
The deductions figures that you are claiming are not accurate, How do you paint the whole room if you are claiming that you are repainting the wall damaged by a double sided tape. Also note that Jurg Schoeman indicated that the painting have been completed however on the 27th of December 2021, he indicated that 50% of the painting has been completed, this is another contradiction?
Your agent Jurg Schoeman was explicit on the email that he sent me that you are only repainting the damaged wall and all of a sudden you are changing the tune, how do you paint the whole room if only one side of the wall is damaged. Furthermore, why did n't you also furnish me with the repainting quote and proof of payment?
You also have the audacity to say that you want to proceed to process the refund without my consent. It is clear that you conduct your business in bad faith, how do you justify inconsistencies on your figures.
Please try to run a legit business and pay me my refund!!!
First and foremost, you initially claimed that my refund is R381 after i constantly nagged Jurg Schoeman for feedback. Let me remind you that Jurg Schoeman only responded to me on the 27th of December 2021 after twenty six (26) days of nagging. I have been calling, sending Whatsapp messages and emails to Jurg Schoeman with no responses. Please note that when i objected the refund that he initially claimed is due to me, suddenly the refund changed from R381 to R861 and this is after Francois Smit promised to give me feedback during the course of the day on the 05th of January 2022 and he only responded at 20H24 after i nagged and reminded him at 17h02 on the 05th of January 2022 for a response and this is clear that he only responded just to get me off his back.
My question is why the sudden change on the refund figure? this means that you initially inflated the figures that Jurg Schoeman initially sent to me on the 27th of December 2021, the fact that the figure changed means that everything is inaccurate. Jurg Schoeman clearly indicated that your company paid a stand alone amount of R480 towards cleaning of the inside of the main bedroom cupboards, lights, curtain rails, kitchen countertop and my question is why are you s****ping the amount because you incurred the cost? More over, how do you clean lights and curtain rails?
Furthermore, the cleaning invoice is dated 30 November 2021 whereas i did an inspection on the 01st of December 2021, how was the cleaning done on the 30th of November 2021 whereas i moved out of the apartment on the 01st of December 2021 and this confirms my assertion that you are just evading to pay me my refund. Why did you also fail to furnish with a proof of payment for the cleaning service? You also claim that i did not return the keys, how come the outgoing inspection report did not flag that?
The deductions figures that you are claiming are not accurate, How do you paint the whole room if you are claiming that you are repainting the wall damaged by a double sided tape. Also note that Jurg Schoeman indicated that the painting have been completed however on the 27th of December 2021, he indicated that 50% of the painting has been completed, this is another contradiction?
Your agent Jurg Schoeman was explicit on the email that he sent me that you are only repainting the damaged wall and all of a sudden you are changing the tune, how do you paint the whole room if only one side of the wall is damaged. Furthermore, why did n't you also furnish me with the repainting quote and proof of payment?
You also have the audacity to say that you want to proceed to process the refund without my consent. It is clear that you conduct your business in bad faith, how do you justify inconsistencies on your figures.
Please try to run a legit business and pay me my refund!!!
TM
Tintswalo M's update06 Jan 2022, 21:52
Reviewer Update
I strongly believe that cheap is when a business that claims to be legit and professional evades to honour its obligation by playing hide and seek in reconciling a mere refund deposit of R5 950,00, how can a refund from a professional business take 37 days?. Please note that i have the right to use this platform to raise my dissatisfaction from the customer service and unfair treatment that i received from your company. I have been making follow-ups regarding my objection and i have been told by Jurg Schoeman that the esteemed Principal (Francois Smit) is travelling, does this mean that i have to be prejudiced because someone is travelling and enjoying himself whilst i am suffering financially and emotionally, is that not also cheap for a professional business?
First and foremost, you initially claimed that my refund is R381 after i constantly nagged Jurg Schoeman for feedback. Let me remind you that Jurg Schoeman only responded to me on the 27th of December 2021 after twenty six (26) days of nagging. I have been calling, sending Whatsapp messages and emails to Jurg Schoeman with no responses. Please note that when i objected the refund that he initially claimed is due to me, suddenly the refund changed from R381 to R861 and this is after Francois Smit promised to give me feedback during the course of the day on the 05th of January 2022 and he only responded at 20H24 after i nagged and reminded him at 17h02 on the 05th of January 2022 for a response and this is clear that he only responded just to get me off his back.
My question is why the sudden change on the refund figure? this means that you initially inflated the figures that Jurg Schoeman initially sent to me on the 27th of December 2021, the fact that the figure changed means that everything is inaccurate. Jurg Schoeman clearly indicated that your company paid a stand alone amount of R480 towards cleaning of the inside of the main bedroom cupboards, lights, curtain rails, kitchen countertop and my question is why are you s****ping the amount because you incurred the cost? More over, how do you clean lights and curtain rails?
Furthermore, the cleaning invoice is dated 30 November 2021 whereas i did an inspection on the 01st of December 2021, how was the cleaning done on the 30th of November 2021 whereas i moved out of the apartment on the 01st of December 2021 and this confirms my assertion that you are just evading to pay me my refund. Why did you also fail to furnish with a proof of payment for the cleaning service? You also claim that i did not return the keys, how come the outgoing inspection report did not flag that?
The deductions figures that you are claiming are not accurate, How do you paint the whole room if you are claiming that you are repainting the wall damaged by a double sided tape. Also note that Jurg Schoeman indicated that the painting have been completed however on the 27th of December 2021, he indicated that 50% of the painting has been completed, this is another contradiction?
Your agent Jurg Schoeman was explicit on the email that he sent me that you are only repainting the damaged wall and all of a sudden you are changing the tune, how do you paint the whole room if only one side of the wall is damaged. Furthermore, why did n't you also furnish me with the repainting quote and proof of payment?
You also have the audacity to say that you want to proceed to process the refund without my consent. It is clear that you conduct your business in bad faith, how do you justify inconsistencies on your figures.
Please try to run a legit business and pay me my refund!!!
First and foremost, you initially claimed that my refund is R381 after i constantly nagged Jurg Schoeman for feedback. Let me remind you that Jurg Schoeman only responded to me on the 27th of December 2021 after twenty six (26) days of nagging. I have been calling, sending Whatsapp messages and emails to Jurg Schoeman with no responses. Please note that when i objected the refund that he initially claimed is due to me, suddenly the refund changed from R381 to R861 and this is after Francois Smit promised to give me feedback during the course of the day on the 05th of January 2022 and he only responded at 20H24 after i nagged and reminded him at 17h02 on the 05th of January 2022 for a response and this is clear that he only responded just to get me off his back.
My question is why the sudden change on the refund figure? this means that you initially inflated the figures that Jurg Schoeman initially sent to me on the 27th of December 2021, the fact that the figure changed means that everything is inaccurate. Jurg Schoeman clearly indicated that your company paid a stand alone amount of R480 towards cleaning of the inside of the main bedroom cupboards, lights, curtain rails, kitchen countertop and my question is why are you s****ping the amount because you incurred the cost? More over, how do you clean lights and curtain rails?
Furthermore, the cleaning invoice is dated 30 November 2021 whereas i did an inspection on the 01st of December 2021, how was the cleaning done on the 30th of November 2021 whereas i moved out of the apartment on the 01st of December 2021 and this confirms my assertion that you are just evading to pay me my refund. Why did you also fail to furnish with a proof of payment for the cleaning service? You also claim that i did not return the keys, how come the outgoing inspection report did not flag that?
The deductions figures that you are claiming are not accurate, How do you paint the whole room if you are claiming that you are repainting the wall damaged by a double sided tape. Also note that Jurg Schoeman indicated that the painting have been completed however on the 27th of December 2021, he indicated that 50% of the painting has been completed, this is another contradiction?
Your agent Jurg Schoeman was explicit on the email that he sent me that you are only repainting the damaged wall and all of a sudden you are changing the tune, how do you paint the whole room if only one side of the wall is damaged. Furthermore, why did n't you also furnish me with the repainting quote and proof of payment?
You also have the audacity to say that you want to proceed to process the refund without my consent. It is clear that you conduct your business in bad faith, how do you justify inconsistencies on your figures.
Please try to run a legit business and pay me my refund!!!