Inability to get accurate & latest position on safe and sound tracking device

<p>I purchased a safe and sound plus from altech. From the time I purchased unit I encountered countless problems. I can't seem to track my vehicle, esp during weekends or get latest reports. I phoned Altech call centre countless times and they informed me to test unit, which I did. The service provider indicated there is no problem with the unit. It seems there is problem with their IT department as they can't seem to track my vehicle as soon as I call the call centre. I get a call approximately an hour before they can trace vehicle with 100% accuracy. I don't seem to have problem with the cybersleuth supreme tracking device installed on other vehicles. Can Altech dismantle unit from my vehicle and refund me. The unit has been installed only for 4 months and I am already experiencing problems</p>