They promised me to cancel my Netstar Go account via Telephone and they even gave the reference no:*** and the lady said she is gonna send me an SMS confirming the cancellation of Netstar Go account, it has been more than 4 months now still waiting

Hey Pandelani, I am truly sorry to hear about your recent experience with our customer service team. This is not the level of service we aim to provide. We take your feedback seriously and will be addressing this issue with our team. We value your business and would appreciate the chance to resolve this matter for you. Please expect a call from our team shortly.